Online Registration

Workplace Communication - Negotiation: Part 2

Dates: October 2-27, 2023

Meets: Online; learn at your own pace.

Registration Fee: $195.00

Sorry, we are no longer accepting registrations for this course. Please contact our office to find out if it will be rescheduled, or if alternative classes are available.

Sorry, we are no longer accepting registrations for this course. Please contact our office to find out if it will be rescheduled, or if alternative classes are available.

This course is part 2 of a 3-part series. Courses may be taken in any order. Negotiation is a key skill for success in business and everyday life. Knowing strategies to clarify what you want and how to prioritize needs will ensure you get more of what’s essential. Having the skills to help others get what they want will improve relationships and increase your odds of success in the future. Work with a pro to learn how to plan, implement and win in the bargaining process. Save time, grow your business network and gain confidence when dealing with even the shrewdest of deal-makers. Invest in these skills now and reap a lifetime of rewards.

Course Outline

Unit 1 Introduction to the Negotiation
    - Your natural bargaining style and how you can strengthen it

    - Understanding winning - the hallmarks of a successful negotiation

    - The steps to planning a successful bargaining process

    - Knowing your power sources

    - Balancing firmness and flexibility

Unit 2 Option Building and Boundary Setting
    - Creating goals and priorities in the deal

    - Creating bargaining boundaries

    - How to build your options

    - How to create better options for your opponent, without giving away what you value

Unit 3 Managing the Negotiating Process
    - Managing the process

    - Managing yourself

    - Managing the other side

    - Managing relationships

    - Managing communication

Unit 4 Black Belt Skills
    - Planning to give more and get more

    - Developing a BATNA, knowing when to employ it

    - Crafting the agreements and commitments

    - Diverting tricky tactics and attempts at dirty dealing

Course Objectives

    - To provide beginning-to-intermediate level skill in planning and implementing a successful negotiation.

    - To give participants skills and knowledge that will foster confidence during the bargaining process.

    - To help participants recognize negative tactics so they will not be influenced in a way that derails an otherwise successful bargaining session.

    - To address the methods for bargaining in such a way that one can accomplish their key goals, while protecting and enhancing relationships for the future.

    - To introduce the skill set for maximizing the greatest possible win for each side, thereby leveraging opportunities for individual and mutual gain.

Course Outcomes

Upon successful completion of the course, you will
Possess the skills to plan a successful strategy for bargaining in most any situation.
Know tactics and strategies for win-win bargaining and other, less collaborative styles, when the situation calls for it.
Have the ability to recognize and antidote pressure tactics and other common ploys experienced negotiators might use to distract or derail you.
Have options for creating powerful alternative strategies when a deal falls through.
Know how to expand the options in a negotiation, so that you get more and give more.
Expand your knowledge of ways to create positive relationships, while meeting your needs and those of your constituents.

About Your Instructor

Rod Holt holds a Bachelor’s Degree in Finance from University of Lethbridge, a Master of Education in Leadership and is currently completing a Doctorate of Education in Higher Education Leadership from Aspen University. Currently he holds the position of Associate VP of Academic Entrepreneurship at Red Deer Polytechnic in Alberta Canada. A former entrepreneur and business development professional he has worked across a variety of industries including higher education, healthcare, oil & gas, manufacturing, residential development. He is passionate about innovation, entrepreneurship, learning and the experience that comes from failure.


About Online Learning

Online learning is a fun, enjoyable and very productive way to learn. Millions of people are learning online each year. You will engage with and get to know the instructor and other participants. You may make friends. It's easy. It's fun.

How the Course Works

It's easy to participate in this online course! An email invitation will be sent by the Wednesday prior to the course start date with details to login and manage the course. You will be given a web address to go to enter the classroom along with a password. Use your email address and password to gain access.

Once inside the online classroom, here's what you can expect.

Participate when you want

You can participate any time of day or evening. The online classroom is open 24 hours a day, seven days a week. There are no live real-time requirements or meetings. You decide when you participate. For the best learning, participants should log into the course on two to three different days of the week.

What you will do

For each unit, you will:

    - Access the online readings

    - Listen to the audio presentation for the unit and view the slides

    - Take a self-quiz to see how much you have learned

    - Engage in written online discussion with your instructor and other participants

    - Make comments on the discussion board (try to make one or more comments at two to three different times each day to keep up with the conversation).

The content (readings, audio lectures, slides) and self-quizzes are accessible for the entire course, so you can work ahead or go back and review again at your convenience.


The discussion for each unit lasts one week. All comments are made in writing (no audio required) and can be made at any time of the day or night. Your instructor will log into the discussion area at least once a day and answer questions, make comments and respond to comments by you and the other participants. We encourage you to make two or three comments each day to maximize your learning and enjoyment of the course.

Still have questions? We are here for you! Call 440.525.7116 or send an e-mail to ceinfo@lakelandcc.edu and we will help in any way we can.


An email invitation will be sent by the Wednesday prior to the course start date with details to login and manage your online course. Please NOTE to eliminate the possibility of the email invitation filtering as spam, add teacher@ugotclass.org to your Safe Senders List. Call 440-525-7116 if you encounter any problems.
Fee: $195.00



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