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7700 Clocktower Dr.
Kirtland
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Customer Service Certificate

Dates:June 1 - July 30, 2020
Meets:Online; work at your own pace
Hours:32.00
CEUs:3.20
Instructor: LERN
Fee: $245.00  

An email invitation will be sent prior to the course start date with details to login and manage your online course. Please NOTE: to eliminate the possibility of the email invitation filtering as spam, add teacher@ugotclass.org to your Safe Senders List. Call 440-525-7116 if you encounter any problems.

There are 20 openings remaining at this time.


Course Description


Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.

Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else.

INDIVIDUAL COURSES:

Keys to Customer Service: Part 1
Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course, you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous.

Extraordinary Customer Service: Part 2
Transform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You’ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.

About Your Instructors:
Nanette Sanders-Cobb, COI has been developing and teaching customer service classes for over ten years in addition to teaching online for fifteen years. She is a speaker and advisor, engages in marketing community festivals, and has trained and managed audit team members. Having been in senior management and an audit team leader in the United States Air Force, she has trained staff in providing extraordinary service. She holds a Bachelor’s Degree in Business Administration and a Master’s Degree of Business and Public Administration. Nanette Sanders-Cobb has earned the distinction as a Certified Online Instructor.

Fred Bayley has extensive service working on non-profit boards from creation to re-organization. He was the founding chair of a group that helps business through technology. He has helped rejuvenate a number of non-profits through consulting and being on the board. All of his work with non-profits was to help find ways not only for them to become more self-sustaining but to also fulfill their mission and complete their vision. Fred is a past president of the local chamber of commerce, Habitat work crew member, volunteer middle school wrestling coach and one-fourth of a handbell quartet.

About Online Learning
Online learning is a fun, enjoyable and very productive way to learn. Millions of people are learning online each year. You will engage with and get to know the instructor and other participants. You may make friends. It's easy. It's fun.

How the Course Works
It's easy to participate in this online course! An email invitation will be sent by the Wednesday prior to the course start date with details to login and manage the course. You will be given a web address to go to enter the classroom along with a password. Use your email address and password to gain access.

Once inside the online classroom, here's what you can expect.

Participate when you want
You can participate any time of day or evening. The online classroom is open 24 hours a day, seven days a week. There are no live real-time requirements or meetings. You decide when you participate. For the best learning, participants should log into the course on two to three different days of the week.

What you will do
For each unit, you will:

The content (readings, audio lectures, slides) and self-quizzes are accessible for the entire course, so you can work ahead or go back and review again at your convenience.

Discussion
The discussion for each unit lasts one week. All comments are made in writing (no audio required) and can be made at any time of the day or night. Your instructor will log into the discussion area at least once a day and answer questions, make comments and respond to comments by you and the other participants. We encourage you to make two or three comments each day to maximize your learning and enjoyment of the course.

Still have questions? We are here for you! Call 440.525.7116 or send an e-mail to ceinfo@lakelandcc.edu and we will help in any way we can.


Register for this certificate (which consists of two individual courses) and save $45 off the cost of registering for each course individually.
Opportunity Starts Here

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