Workplace Communication Certificate
|Dates:||September 3 - November 1, 2019|
|Meets:||Online; work at your own pace.
|Instructor:|| LERN |
|Fee:|| $595.00 |
An email invitation will be sent by the Wednesday prior to the course start date with details to login and manage your online course.
Please NOTE to eliminate the possibility of the email invitation filtering as spam, add email@example.com to your Safe Senders List. Call 440-525-7116 if you encounter any problems.
There are 20 openings remaining at this time.
Good communication in the workplace is more important than ever. And critical to your career advancement and success. Come get a comprehensive and intensive preparation with skills and techniques you can put to use on Monday morning. Take back a workable conflict management model, along with successful and practical conflict management strategies. Then work with a pro to learn how to improve your negotiation skills for a win-win outcome, including helping others to get what they want, so you get what you want. Finally, find out more about yourself and others using personality profiles for better work performance. You will be learning from some of our more popular instructors, and taking away new how-to skills that work.
Conflict Management : Part 1
A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion.
Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.
Negotiation: Get What You Want: Part 2
Negotiation is a key skill for success in business and everyday life. Knowing strategies to clarify what you want and how to prioritize needs will ensure you get more of what’s essential. Having the skills to help others get what they want will improve relationships and increase your odds of success in the future. Work with a pro to learn how to plan, implement and win in the bargaining process. Save time, grow your business network and gain confidence when dealing with even the shrewdest of deal-makers. Invest in these skills now and reap a lifetime of rewards.
Using Personality Profiles for Better Work Performance: Part 3
Understanding yourself and others will increase your overall effectiveness at work, home, and in all of your relationships. Learn how to improve your communication with others, convey your ideas effectively, and improve your ability to understand what is important to those who don’t share your same style. Course fee includes your own DiSC Behavioral Personality Profile assessment and review.
About Your Instructors
MBA, CPCC, has an extensive background in management, employee training and development, total quality management and business management. She is also a leadership coach specializing in management development. Klauss is a popular online instructor teaching several other courses as well.
Layne J. Harpine
has been a business consultant and corporate trainer for a Forbes Fortune 500 Top 10 company. He has extensive experience in employee relations, negotiating and conflict resolution. He has 15 years’ experience in executive leadership positions. For the last ten years, he has served as a trainer, mediator and retreat facilitator for the military, governmental agencies, businesses and non-profit organizations for strategic planning sessions.
About Online Learning
Online learning is a fun, enjoyable and very productive way to learn. Millions of people are learning online each year. You will engage with and get to know the instructor and other participants. You may make friends. It's easy. It's fun.
How the Course Works
It's easy to participate in this online course! An email invitation will be sent by the Wednesday prior to the course start date with details to login and manage the course. You will be given a web address to go to enter the classroom along with a password. Use your email address and password to gain access.
Once inside the online classroom, here's what you can expect.
Participate when you want
You can participate any time of day or evening. The online classroom is open 24 hours a day, seven days a week. There are no live real-time requirements or meetings. You decide when you participate. For the best learning, participants should log into the course on two to three different days of the week.
What you will do
For each unit, you will:
- Access the online readings
- Listen to the audio presentation for the unit and view the slides
- Take a self-quiz to see how much you have learned
- Engage in written online discussion with your instructor and other participants
- Make comments on the discussion board (try to make one or more comments at two to three different times each day to keep up with the conversation).
The content (readings, audio lectures, slides) and self-quizzes are accessible for the entire course, so you can work ahead or go back and review again at your convenience.
The discussion for each unit lasts one week. All comments are made in writing (no audio required) and can be made at any time of the day or night. Your instructor will log into the discussion area at least once a day and answer questions, make comments and respond to comments by you and the other participants. We encourage you to make two or three comments each day to maximize your learning and enjoyment of the course.
Still have questions?
We are here for you! Call 440.525.7116
or send an e-mail to firstname.lastname@example.org
and we will help in any way we can.