Workplace Communication - Conflict Management: Part 1
|Dates:||September 3, 2019|
|Meets:||Online; work at your own pace.
|Instructor:|| LERN |
|Fee:|| $245.00 |
An email invitation will be sent by the Wednesday prior to the course start date with details to login and manage your online course.
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A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion.
Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.
Unit 1 Understanding Conflict
- The up side of conflict
- Describe performance expectations related to conflict
Unit 2 Understanding the Conflict Management Model
- Dialog for a conflict conversation
- When to take action and address a conflict situation
Unit 3 Conflict Management Case Studies
- Review of real world cases
- Analyze and evaluate the cases
Unit 4 Strategies for success
- Creating a standard of performance
- Creating your own dialog
- Improve your ability to identify, address, and manage conflict situations
- Improve your effectiveness through understanding of the four steps for addressing conflict
- Understand why conflict is important and how it can enhance performance
- Understand when conflict is productive and useful for a team
- Learn how to identify and determine when to step in to resolve a conflict situation
- Understand how to communicate using the Conflict Management Model
- Understand how to create accountability for job performance
- Understand how to link employee behaviors to the job performance
- Learn how to be more effective in your relationships with your team
About Your Instructor
Your instructor, Sally Klauss, MBA, CPCC, has an extensive background in management, employee training and development, total quality management and business management. She is also a leadership coach specializing in management development. Klauss is a popular online instructor teaching several other courses as well.
About Online Learning
Online learning is a fun, enjoyable and very productive way to learn. Millions of people are learning online each year. You will engage with and get to know the instructor and other participants. You may make friends. It's easy. It's fun.
How the Course Works
It's easy to participate in this online course! An email invitation will be sent by the Wednesday prior to the course start date with details to login and manage the course. You will be given a web address to go to enter the classroom along with a password. Use your email address and password to gain access.
Once inside the online classroom, here's what you can expect.
Participate when you want
You can participate any time of day or evening. The online classroom is open 24 hours a day, seven days a week. There are no live real-time requirements or meetings. You decide when you participate. For the best learning, participants should log into the course on two to three different days of the week.
What you will do
For each unit, you will:
- Access the online readings
- Listen to the audio presentation for the unit and view the slides
- Take a self-quiz to see how much you have learned
- Engage in written online discussion with your instructor and other participants
- Make comments on the discussion board (try to make one or more comments at two to three different times each day to keep up with the conversation).
The content (readings, audio lectures, slides) and self-quizzes are accessible for the entire course, so you can work ahead or go back and review again at your convenience.
The discussion for each unit lasts one week. All comments are made in writing (no audio required) and can be made at any time of the day or night. Your instructor will log into the discussion area at least once a day and answer questions, make comments and respond to comments by you and the other participants. We encourage you to make two or three comments each day to maximize your learning and enjoyment of the course.
Still have questions?
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